Refund Policy
Last updated: September 2026
14-day money-back guarantee
We want the Relationship Seasons Assessment™ to be genuinely useful to you. If you are not satisfied with your purchase from Shalom Mental Health Corp., you can request a full refund within 14 days of your order date — including if you simply change your mind.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at support@shalommh.com and we will arrange it for you.
What happens next
Approved refunds are returned to your original payment method. Paddle typically processes them within a few business days, and your bank may take a little longer to show the money. When a refund or chargeback is completed, access to the assessment, results and workbooks associated with that purchase is removed.
Problems with your purchase
If something did not work — a link did not arrive, an assessment would not open, or you were charged twice — contact us first at support@shalommh.com. We would rather fix it, and we will refund you if we cannot.
Your statutory rights
This policy is in addition to any statutory cancellation or consumer rights you have where you live; nothing here limits them. Payment, billing and refund mechanics are also governed by Paddle's Buyer Terms and Paddle's Refund Policy.